Help & support.
Curated short answers — and a person you can email when the answer isn't here. Most questions have already been asked; the rest get a reply within one business day.
Quick actions
Five shortcuts that cover most of why people come here.
01
Contact us
Email, live chat, or trade enquiries. A small team in Sydney — replies within one business day.
Open contact us 02
FAQ
The questions we're asked most often, grouped by topic and answered plainly.
Open faq 03
Shipping
Cut‑offs, rates, and how long it takes to reach each state. Same‑day to Sydney metro.
Open shipping 04
Returns
30 days to change your mind. We pay return shipping and refund to the original method.
Open returns 05
Warranty
Manufacturer cover for every product we sell, plus the Australian Consumer Law on top.
Open warranty 06
About Synced
Who we are, what we stock, and the criteria a product has to pass to be on the site.
Open about synced- Support hours
- Mon – Fri · 9am – 5pm AEST
- Closed weekends and Australian public holidays.
- Response time
- One business day for email and trade enquiries.
- Live chat is usually faster during business hours.
- Warehouse & drop‑off
- Suite 4, 28 Lord Street, Newtown NSW 2042
- Returns by appointment — email first.
- Trade & installer
- trade@synced.com.au
- A separate inbox so trade doesn't sit behind retail.